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Damaged Goods

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Damaged Goods

WHAT IF MY GOODS ARE DAMAGED?

Romanoff takes extreme care to ensure that items are packed well for shipping. However, on occasion, damage may occur. The carrier is responsible for loss or damage since all products are sold F.O.B. Amityville, N.Y.

TRUCK SHIPMENTS

IT IS YOUR RESPONSIBILITY AS THE CUSTOMER (RECEIVER) TO NOTE ON THE BILL OF LADIN FROM THE TRUCKING COMPANY THE PACKAGE BEING RECEIVED HAS NOTABLE DAMAGE SUCH AS (DESCRIBE THE DAMAGE YOU SEE IN DETAIL AND HAVE THE DRIVER SIGN THE RECEIPT AND KEEP A COPY) Please take multiple digital photos of all sides of the damaged unopened crate or box to help validate your claim.

UPS & FEDEX SHIPMENTS
IT IS YOUR RESPONSIBILITY AS THE CUSTOMER (RECEIVER) TO NOTE ON THE PACKING SLIP FROM THE CARRIER THE PACKAGE BEING RECEIVED HAS NOTABLE DAMAGE SUCH AS (DESCRIBE THE DAMAGE YOU SEE IN DETAIL AND HAVE THE DRIVER SIGN THE RECEIPT AND KEEP A COPY)
Please take multiple digital photos of all sides of the damaged unopened crate or box to help validate your claim.
***Please contact your Romanoff sales representative immediately and we will assist you with the claim. All claims must be made within 24 Hours of receiving your damaged shipment, otherwise any possible claims will be void by the trucker or carrier.

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QUESTIONS & PHONE ORDERS

  • Toll Free (USA Only): (+800) 221-7448
  • Office Number: (+631) 842-2400
  • Fax: (+631) 842-0028
  • Email: sales@romanoff.com
  • Website:www.romanoff.com
  • Address: 9 Deforest St, Amityville, NY 11701
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